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What is ServAssist?
xByte ServAssist is our third party maintenance to help you save money and extend the hardware lifecycle. It is available in over 60 countries for most server, storage, networking platforms and other parts of your IT infrastructure. If you’re not ready for a full IT hardware refresh, looking to add support on your existing hardware or co-term your infrastructure, xByte ServAssist can ensure you receive the support you need for as long as you need with affordable and flexible maintenance options, all within one management portal.
ServAssist – IT Maintenance Made Easy
Flexible & Convenient Solutions
for managing and safeguarding
IT assets are available, some with
Expert Level 3 & 4 Engineers
along with advanced technology
provide prompt responses to tickets
to keep you up and running.
Large Stock of Replacement
Parts Inventory strategically located
to ensure quick turn around and
further reduce downtime.
Offering Standard & Customizable
Service Level Agreements and can
co-term your assets for lifecycle
assessment and management.
Asset Management Portal
for simplified management of
renewal dates, contracts and
Major OEMs Supported
including Dell, HP, IBM, Lenovo,
Juniper, Cisco. Support for other IT
infrastructure is also available.
What ServAssist Warranty Can Do For You
Just because your OEM warranty has reached EOL (End of Life) doesn’t mean that your hardware is ready to be retired. With ServAssist you can extend the lifecycle of your hardware past that OEM warranty, maximizing the value of your hardware without disruption.
ServAssist Warranty Options
|ServAssist 9 x 5 Help Desk
& NBD Parts Onsite
|ServAssist 24/7 Help Desk
& 4hr Parts Onsite
|Advance Replacement RMA for Parts||✔||✔||✔|
|No Cost for Product Return||✔||✔||✔|
|Technical Support for Purchased Product||✔||✔||✔|
|100% Money Back Guarantee||✔||✔||✔|
|Flexible Contract Term||✔||✔|
|Flexible Contract Start Date||✔||✔|
|Replacement Parts Sent with No Return Requirement||✔||✔|
|Support Ticket Submissions Through Website||✔||✔|
|Direct Access to Help Desk (Monday - Friday, 9am - 5pm)||✔||✔|
|Direct Access to Help Desk 24/7||✔||✔|
|Support Ticket Opened Within Minutes||✔|
Click below to view and download our Service Level Agreement options
Warranty Management with ServAssist
Available for both desktop and mobile, the xByte ServAssist portal keeps all of your contracts in one place allowing you to manage visibility and stay informed on when contracts are up for renewal, avoiding any lapse in coverage. You can also manage assets being used among vendors, map asset locations and get detailed reporting on specific criteria. Additionally, you can view and manage tickets with reporting and automatic updates sent via email.