You need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell Technologies offers a single source with the expertise, know-how and capabilities to make supporting your IT easier. xByte Technologies offers
a variety of Dell Warranty Options on qualifying server purchases.
xByte Technologies offers a variety
of Dell Warranty Options on qualifying server purchases.
To make a Dell Onsite Warranty
claim call 800-624-9896.
Dell ProSupport provides comprehensive 24x7
predictive and reactive support for hardware and software.
24x7 Support through
phone, chat and online
Collaborative
3rd party support
Optional Onsite Parts
and labor responses
Maximize Productivity
by leveraging
Dell Technologies
skill and scale
Minimize Disruptions with around the clock access to highly trained experts
Gain Efficiency
through a single
source for all your
support needs
Click below to view and download the ProSupport Enterprise Data Sheet
Dell ProSupport for Current Generation Servers, Storage and some Networking is available.
Ask our Sales Team for details on Dell ProSupport Options and pricing.
| Dell Basic Support | Dell ProSupport | Dell ProSupport Plus | |
|---|---|---|---|
| Technical support | 9x5 | 24x7 | 24x7 |
| Covered products | Hardware | Hardware & Software | Hardware & Software |
| Online hardware support | Next Business Day1 (NBD) | NBD or 4hr mission critical | NBD or 4hr mission critical |
| 3rd party collaborative assistance | ✔ | ✔ | |
| Self-service case initiation and management | ✔ | ✔ | |
| Access to software updates | ✔ | ✔ | |
| Proactive storage health monitoring, predictive analytics and anomaly detection with CloudIQ and the CloudIQ mobile app2 | ✔ | ✔ | |
| Priority access to specialized support experts | ✔ | ||
| Predictive detection of hardware failures2 | ✔ | ||
| 3rd party software support | ✔ | ||
| An assigned Service Account Manager | ✔ | ||
| Proactive, personalized assessments and recommendations | ✔ | ||
| Proactive systems maintenance | ✔ |
1 Onsite Response not available for high-end storage, data protection or converged products with Basic Hardware Support.
2 Certain restrictions apply. View service description for product availability and details
Dell ProSupport Plus provides Proactive, predictive and reactive support
for systems that look after your business-critical applications and workloads.
Assigned Service
Account Manager
who knows your business
and your environment
Priority Access to specialized support engineers for faster diagnosis & resolution
Recommendations based
on analysis of support trends
and best practices from
across our customer base
Adopt Complex
Technologies
with confidence by
relying on our experts
Improve IT Performance
& Stability with automated
proactive and predictive
recommendations
Maximize Workload with support enabled by SupportAssist and Secure Remote Services
Click below to view and download the ProSupport Plus Enterprise Data Sheet