Support through phone, chat and online
Dell ProSupport
xByte Technologies offers a variety of Dell Warranty Options on qualifying server purchases.
You need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell Technologies offers a single source with the expertise, know‑how and capabilities to make supporting your IT easier.
To make a Dell Onsite Warranty claim call (800) 624-9896.
Dell ProSupport
Provides comprehensive 24x7 predictive and reactive support for hardware and software.
Dell ProSupport for Current Generation Servers, Storage and some Networking is available.
Ask our Sales Team for details on Dell ProSupport Options and pricing.
| Dell Basic Support | Dell ProSupport | Dell ProSupport Plus | |
|---|---|---|---|
| Technical Support Availability and Response Objective | 9/5, Immediate | 24/7, Immediate | 24/7, Immediate |
| Covered Products | Hardware | Hardware & Software | Hardware & Software |
| Online Response | Next Business Day (NBD) | NBD or 4 Hours | 4 Hours |
| ProSupport AIOps Platforms | |||
| Dell Security Advisories | |||
| Proactive Issue Detection with Automated Case Creation | |||
| Predictive Hardware Anomaly Detection |
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| Access to Software Updates | |||
| CloudIQ Cybersecurity Assessment | |||
| Incident Manager for Severity 1 Events | |||
| Enhanced Mission Critical Support | |||
| Priority Access to Remote Senior Support Engineers Based on Availability |
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| Service Account Manager | |||
| Proactive System Maintenance | |||
| Limited 3rd Party Software Support | |||
| ProSupport Suite Add-on Services | Optional | Optional | Optional |
Dell ProSupport Plus
Provides proactive, predictive and reactive support for systems that look after your business-critical applications and workloads.