You need unwavering support for hardware and software

and a smart way to manage the mix of vendors in your environment.

Dell Technologies offers a single source with the expertise, know-how and capabilities to make supporting your IT easier. xByte Technologies offers

a variety of Dell Warranty Options on qualifying server purchases.

xByte Technologies offers a variety

of Dell Warranty Options on qualifying server purchases.

To make a Dell Onsite Warranty

claim call 800-624-9896.

Dell ProSupport provides comprehensive 24x7

predictive and reactive support for hardware and software.

24x7 Support through

phone, chat and online

Collaborative

3rd party support

Optional Onsite Parts

and labor responses

Maximize Productivity

by leveraging

Dell Technologies

skill and scale

Minimize Disruptions with around the clock access to highly trained experts

Gain Efficiency

through a single

source for all your

support needs

Click below to view and download the ProSupport Enterprise Data Sheet


Dell ProSupport for Current Generation Servers, Storage and some Networking is available.

Ask our Sales Team for details on Dell ProSupport Options and pricing.

 

Dell Basic Support Dell ProSupport Dell ProSupport Plus
Technical support 9x5 24x7 24x7
Covered products Hardware Hardware & Software Hardware & Software
Online hardware support Next Business Day1 (NBD) NBD or 4hr mission critical NBD or 4hr mission critical
3rd party collaborative assistance
Self-service case initiation and management
Access to software updates
Proactive storage health monitoring, predictive analytics and anomaly detection with CloudIQ and the CloudIQ mobile app2
Priority access to specialized support experts
Predictive detection of hardware failures2
3rd party software support
An assigned Service Account Manager
Proactive, personalized assessments and recommendations
Proactive systems maintenance

1 Onsite Response not available for high-end storage, data protection or converged products with Basic Hardware Support. 
2 Certain restrictions apply. View service description for product availability and details


Dell ProSupport Plus provides Proactive, predictive and reactive support

for systems that look after your business-critical applications and workloads.

Assigned Service

Account Manager

who knows your business

and your environment

Priority Access to specialized support engineers for faster diagnosis & resolution

Recommendations based

on analysis of support trends

and best practices from

across our customer base

Adopt Complex

Technologies

with confidence by

relying on our experts

Improve IT Performance

& Stability with automated

proactive and predictive

recommendations

Maximize Workload with support enabled by SupportAssist and Secure Remote Services

Click below to view and download the ProSupport Plus Enterprise Data Sheet