Dell ProSupport
Support Options
xByte Technologies offers a variety of Dell Warranty Options on qualifying server purchases.
To make a Dell OnSite Warranty claim call 800-624-9896.
Dell ProSupport for Current Generation Servers, Storage and some Networking is available. Ask our Sales Team for details on Dell ProSupport Options and pricing.
| Features | Dell ProSupport | Dell Basic Hardware Support |
| Hardware Technical Support |  |
|
| Business Hours Support | |
|
| Online Parts Ordering | |
|
| Next Business Day Parts & Onsite Response* | |
|
| Return for Repair Services** | |
|
| Software / Collaborative Support | |
|
| 24x7 Support | |
|
| Mission Critical & Same Day Parts & Onsite Response | |
|
| Specialized Onsite Options | |
|
| Asset & Data Protection Options | |
|
| Proactive Maintenance & Advisory Service Options | |
|
| Optimized Support Delivery via Partner / Dell Collaboration | |
|
| Remote Support Features with Proactive Systems Management*** | |
*Basic Hardware Support does not include an onsite technician to replace parts designated as Mandatory Customer Replaceable Parts
**Availability may vary by region/location and product – please contact your sales or support representative for additional details.
***Asset Visibility and Reporting is available for Basic customers with the purchase of one Dell ProSupport service contract on a Dell server.
| What We Offer | Purpose | Benefits | What You Get |
|
ProSupport Plus |
Proactive, predictive and reactive support for systems that look after your business-critical applications and workloads. |
Adopt complex technologies with confidence by relying on our experts Improve IT performance and stability with automated proactive and predictive recommendations Maximize workload availability with automated support enabled by SupportAssist and Secure Remote Services |
An assigned Service Account Manager who knows your business and your environment Priority access to specialized support engineers for faster issue diagnosis and resolution Our recommendations based on analysis of support trends and best practices from across our customer base to reduce support issues and improve performance |
|
ProSupport |
Comprehensive 24x7 predictive and reactive support for hardware and software. |
Maximize productivity by leveraging Dell Technologies skill and scale Minimize disruptions with around the clock access to highly trained experts Gain efficiency through a single source for all your support needs. |
24x7 support through phone, chat and online Collaborative 3rd party support Optional onsite parts and labor responses |