Dell ProSupport

Support Options

xByte Technologies offers a variety of Dell Warranty Options on qualifying server purchases.

To make a Dell OnSite Warranty claim call 800-624-9896.

Dell ProSupport for Current Generation Servers, Storage and some Networking is available. Ask our Sales Team for details on Dell ProSupport Options and pricing.

Features Dell ProSupport Dell Basic Hardware Support
Hardware Technical Support
Business Hours Support
Online Parts Ordering
Next Business Day Parts & Onsite Response*
Return for Repair Services**
Software / Collaborative Support  
24x7 Support  
Mission Critical & Same Day Parts & Onsite Response  
Specialized Onsite Options  
Asset & Data Protection Options  
Proactive Maintenance & Advisory Service Options  
Optimized Support Delivery via Partner / Dell Collaboration  
Remote Support Features with Proactive Systems Management***  

*Basic Hardware Support does not include an onsite technician to replace parts designated as Mandatory Customer Replaceable Parts
**Availability may vary by region/location and product – please contact your sales or support representative for additional details.
***Asset Visibility and Reporting is available for Basic customers with the purchase of one Dell ProSupport service contract on a Dell server.

 

What We Offer Purpose Benefits What You Get

ProSupport Plus

Download ProSupport Plus for Enterprise datasheet

Proactive, predictive and reactive support for systems that look after your business-critical applications and workloads.

Adopt complex technologies with confidence by relying on our experts

Improve IT performance and stability with automated proactive and predictive recommendations

Maximize workload availability with automated support enabled by SupportAssist and Secure Remote Services

An assigned Service Account Manager who knows your business and your environment

Priority access to specialized support engineers for faster issue diagnosis and resolution

Our recommendations based on analysis of support trends and best practices from across our customer base to reduce support issues and improve performance

ProSupport

Download ProSupport for Enterprise datasheet

Comprehensive 24x7 predictive and reactive support for hardware and software.

Maximize productivity by leveraging Dell Technologies skill and scale

Minimize disruptions with around the clock access to highly trained experts

Gain efficiency through a single source for all your support needs.

24x7 support through phone, chat and online

Collaborative 3rd party support

Optional onsite parts and labor responses