Standard Warranties (unless special order and/or noted on the invoice):
- Parts - 1 Year Advance Replacement RMA
- Servers (current generation) - 3 Year Advance Replacement RMA including remainder of Dell's NBD
- Servers (older generations) - 1 Year Advance Replacement RMA
During Warranty/Claims Process We Commit To:
- Provide all technical support necessary regarding your purchased product
- Send all replacement parts to you via Fedex Standard overnight at NO COST TO YOU
- Include prepaid Fedex shipping labels for product return at NO COST TO YOU
As customers ourselves, we know online ordering can sometimes be a challenge. At xByte, it’s our mission to make your purchase experience the best it could possibly be! So if you have an issue with your purchase or If you are not completely satisfied, just let us know. The process for beginning a technical service request or part replacement begins by contacting our xByte Loyalty Team either via web (click here) or phone (888-929-8348). Completion of the information on this form will initiate the proper resources to solve your issues as quickly as possible. Please provide us your invoice number, part number, serial number, as well as any additional information which may be pertinent to your issue. Once this contact form has been filled out, it will initiate the resolution process and you will be contacted within 2 hours.
8:30 - 5:30 ET M-F
For full terms and conditions, please click here.