You need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell Technologies offers a single source with the expertise, know-how and capabilities to make supporting your IT easier. xByte Technologies offers
a variety of Dell Warranty Options on qualifying server purchases.
xByte Technologies offers a variety
of Dell Warranty Options on qualifying server purchases.
To make a Dell Onsite Warranty
claim call 800-624-9896.
Dell ProSupport provides comprehensive 24x7
predictive and reactive support for hardware and software.
24x7 Support through
phone, chat and online
Collaborative
3rd party support
Optional Onsite Parts
and labor responses
Maximize Productivity
by leveraging
Dell Technologies
skill and scale
Minimize Disruptions with around the clock access to highly trained experts
Gain Efficiency
through a single
source for all your
support needs
Click below to view and download the Dell ProSupport Infrastructure Suite Data Sheet
Dell ProSupport for Current Generation Servers, Storage and some Networking is available.
Ask our Sales Team for details on Dell ProSupport Options and pricing.
| Dell Basic Support | Dell ProSupport | Dell ProSupport Plus | |
|---|---|---|---|
| Technical Support Availability and Response Objective | 9/5, Immediate | 24/7, Immediate | 24/7, Immediate |
| Covered Products | Hardware | Hardware & Software | Hardware & Software |
| Online Response | Next Business Day (NBD) | NBD or 4 Hours | 4 Hours |
| ProSupport AIOps Platforms | ✔ | ✔ | ✔ |
| Dell Security Advisories | ✔ | ✔ | ✔ |
| Proactive Issue Detection with Automated Case Creation | ✔ | ✔ | ✔ |
| Predictive Hardware Anomaly Detection |
✔ | ✔ | |
| Access to Software Updates | ✔ | ✔ | |
| CloudIQ Cybersecurity Assessment |
✔ | ✔ | |
| Incident Manager for Severity 1 Events | ✔ | ✔ | |
| Enhanced Mission Critical Support | ✔ | ||
| Priority Access to Remote Senior Support Engineers1 | ✔ | ||
| Service Account Manager | ✔ | ||
| Proactive System Maintenance | ✔ | ||
| Limited 3rd Party Software Support | ✔ | ||
| ProSupport Suite Add-on Services | Optional | Optional | Optional |
1 Based on Availability
Dell ProSupport Plus provides Proactive, predictive and reactive support
for systems that look after your business-critical applications and workloads.
Assigned Service
Account Manager
who knows your business
and your environment
Priority Access to specialized support engineers for faster diagnosis & resolution
Recommendations based
on analysis of support trends
and best practices from
across our customer base
Adopt Complex
Technologies
with confidence by
relying on our experts
Improve IT Performance
& Stability with automated
proactive and predictive
recommendations
Maximize Workload with support enabled by SupportAssist and Secure Remote Services
Click below to view and download the Dell ProSupport Infrastructure Suite Data Sheet