Support through phone, chat and online
Dell ProSupport
xByte Technologies offers a variety of Dell Warranty Options on qualifying server purchases.
You need unwavering support for hardware and software and a smart way to manage the mix of vendors in your environment. Dell Technologies offers a single source with the expertise, know‑how and capabilities to make supporting your IT easier.
To make a Dell Onsite Warranty claim call (800) 624-9896.
Dell ProSupport
Provides comprehensive 24x7 predictive and reactive support for hardware and software.
Dell ProSupport for Current Generation Servers, Storage and some Networking is available.
Ask our Sales Team for details on Dell ProSupport
Options and pricing.
| Dell Basic Support | Dell ProSupport | Dell ProSupport Plus | |
|---|---|---|---|
| Outcome Assistance and Advocacy | via assigned Technical Customer Success Manager | ||
| Enjoy a frictionless customer experience with cross‑functional lifecycle management aligned to your goals | |||
| Accelerate time‑to‑value through onboarding assistance, education and success planning | |||
| Turn challenges into opportunities with actionable strategies powered by data and AI‑driven analytics | |||
| Ensure coverage continuity while preparing to scale for future success | |||
| Proactive Monitoring & Actionable Insights | via Dell’s connectivity solutions and tools | ||
| Quickly visualize performance through a current system health score | |||
| Cybersecurity monitoring and mitigation recommendations provide another layer of protection | |||
| Predictive performance and capacity analysis address bottlenecks | |||
| Prevent or plan for downtime with predictive hardware anomaly detection | |||
| Energy consumption and carbon footprint forecasting support sustainability and stewardship initiatives | |||
| Get ahead of problems with proactive issue detection with automated case creation | |||
| Streamline internal IT efforts with efficient service request and escalation management tools | |||
| Minimize disruptions by self‑dispatching eligible parts | |||
| Support Essentials | |||
| Receive an assigned incident manager for Sev 1 issues who will work your issue through to resolution | |||
| Count on Mission Critical Support during Sev 1 incidents and natural disasters | |||
| Keep systems code current and performing at peak through Proactive System Maintenance | |||
| Get priority access to senior technical support engineers—skip the queues and callbacks | |||
| Bringing your own software? We provide limited 3rd party software support | |||
| Choose onsite parts delivery and labor response that meets your needs | Next Business Day | NBD or 4‑hour | 4‑hour |
| Select product coverage that best augments your internal resources | Hardware | Hardware & Software | Hardware & Software |
| Have an issue? We are here for you by phone, chat and online | Local business hours | 24/7/365 | 24/7/365 |
Dell ProSupport Plus
Provides proactive, predictive and reactive support for systems that look after your business-critical applications and workloads.