xByte Warranty (US Only)
(click here for international warranty)
At xByte, we strive for the best customer experience possible, and we understand that there will be times when product will need to be returned for various reasons. In the past, xByte has offered a Dell/xByte hybrid warranty in order to ensure coverage on all custom configured orders. Now, all custom configured orders will be backed by a 3 to 5 year NBD On-site Dell warranty from the moment it leaves our warehouse. But don’t worry; xByte is still here to serve you. Buy with confidence knowing our xByte guarantee is supported by NBD On-site Dell support.
Standard Warranties (unless noted on the invoice)
Servers with a remainder of Dell 3 year Next Business Day warranty were purchased directly from Dell by xByte with a fully transferable warranty. The Dell warranty starts when the system ships from Dell, so remaining warranty duration can range from 2-3 years. Please contact xByte if you need the exact warranty periods available.
- Parts - 1 Year Advanced RMA
- Servers (current generation) - 3 / 5 year Dell NBD On-Site (Learn More)
- Servers (1 generation back) - 3 year Dell NBD On-Site
- Servers (older generations) - 1 year Advance RMA
The original Dell warranty applies to the base system and any components that are original to that particular Tag Number based on how Dell shipped the unit. All parts are also covered by xByte's Next Business Day warranty for 3 years from the date YOU purchase the servers from xByte. Our warranty terms are very straightforward - contact us with the problem, we will help diagnose the component failure with you, and will overnight you replacement part(s) at our cost and send a return shipping label to send back the defective parts.
xByte Technologies is a Dell Warranty Parts Direct Provider and all our technicians are Dell Certified for all the PowerEdge models we sell.
During any warranty/claims process we commit to:
- Make available to you any technical resources necessary in regards to your purchased product
- Send all replacement parts to you via Fedex Standard overnight at NO COST TO YOU
- Include prepaid Fedex shipping labels for to return product at NO COST TO YOU
*xByte now covers NBD for batteries on all warranties, at no additional cost to our customers. This crucial component is not typically covered by warranties (including Dell ProSupport). We want our customers’ experiences to be so exceptional, that we made this enhancement at no additional charge to you.
The process for beginning a technical service request or part replacement begins with by contacting our xByte Loyalty Team either via web (click here) or phone (888-929-8348).
Completion of the information on this form will initiate the proper resources to solve your issues as quickly as possible.
Please provide us your invoice number, part number, serial number, as well as any additional information which may be pertinent to your issue.
Once this contact form has been filled out it will initiate the resolution process and you will be contacted within 2 hours.
xByte Technical Support Hours
8:30 - 5:30 ET M-F
For full terms and conditions, please click here