xByte Warranty

We understand the investment you and your company are making into your IT infrastructure. It is our mission to make your purchase experience the best it can possibly be. If you are not completely satisfied or have a question or issue about your purchase, just let us know.

Warranty

We will guarantee your IT investment purchase from xByte Technologies as follows:

xByte Warranty
(unless special order and/or noted on the invoice):

Parts – 1 year Advance Replacement RMA
Servers (current generation) – 3 year Advance Replacement RMA including remainder of Dell’s NBD
Servers (older generations) – 1 year Advance Replacement RMA
Full technical resource necessary in regards to your purchased product

xByte International Warranty
(unless special order and/or noted on the invoice):

Parts - 1 Year RMA
Servers (current generation) - 3 Year including remainder of Dell's NBD (transfer required)
Servers (older generation) - 1 Year RMA
Full technical resource necessary in regards to your purchased product
Replacements sent to you as soon as your item is received at xByte
You are responsible for the shipping cost to/from xByte
RECOMMENDATION-Keep spare parts on hand to minimize downtime

During Warranty/Claims Process We Commit To:

Provide all technical support necessary regarding your purchased product
Send all replacement parts to you via Fedex Standard overnight at NO COST TO YOU
Include prepaid Fedex shipping labels for product return at NO COST TO YOU

For full terms and conditions, please click here.

Support Options

xByte Technologies also offers a variety of additional Support options to help you with your IT Purchase.

Dell ProSupport for Current Generation Servers, Storage and some Networking is available. Ask our Sales Team for details on Dell ProSupport Options and pricing.

Features	Dell ProSupport	Dell Basic Hardware Support
Hardware Technical Support
Business Hours Support
Online Parts Ordering
Next Business Day Parts & Onsite Response*
Return for Repair Services**
Software / Collaborative Support
24x7 Support
Mission Critical & Same Day Parts & Onsite Response
Specialized Onsite Options
Asset & Data Protection Options
Proactive Maintenance & Advisory Service Options
Optimized Support Delivery via Partner / Dell Collaboration
Remote Support Features with Proactive Systems Management***

*Basic Hardware Support does not include an onsite technician to replace parts designated as Mandatory Customer Replaceable Parts
**Availability may vary by region/location and product – please contact your sales or support representative for additional details.
***Asset Visibility and Reporting is available for Basic customers with the purchase of one Dell ProSupport service contract on a Dell server.

xByte Care Support
xByte also offers the following Support options for all generation servers, storage and networking, not just Dell. Ask our Sales Team for more information on how to protect all of your IT infrastructure.

SLA	Helpdesk	Parts	Technician
9x5 Help Desk / NBD Parts	Available during normal business hours	Next Business Day	Next Business Day
24x7 Help Desk / 4hr Response	Available 24x7	Same day	Same day

xByte Warranty

Warranty

During Warranty/Claims Process We Commit To:

Support Options

Customer Testimonial

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