xByte ServAssist

xByte ServAssist Support

xByte also offers the following Support options for all generation servers, storage and networking, not just Dell. Ask our Sales Team for more information on how to protect all of your IT infrastructure. Click here to see SLA options.

For Support click here to login to the OnSite portal or call 888-511-2020.

 

Server & Storage Support Service Levels

9x5 Help Desk + Next Business Day with Onsite Support Support option for ALL major infrastructure hardware. 9x5 x Next Business Day Coverage. Repair/Replacement equipment on the next business day after diagnosis. Onsite delivery and install/replacement of failed part.
24x7 Help Desk + 4hr Response Onsite Support Support option for ALL major infrastructure hardware. 24hr coverage and 4-hour resolution from diagnosis. Onsite delivery and install/replacement of failed part.


 

Networking Support Service Levels

Networking Technical Assistance Center (TAC) Only 24x7 Phone support for Network Equipment, with 24hr coverage. (does not include hardware)
Networking TAC + 9x5 + Next Business Day 24x7 Phone support for Network Equipment, with 24hr coverage. Repair/Replacement equipment on next business day after diagnosis.
Networking TAC + 24x7x4 24x7 Phone support for Network Equipment, with 24hr coverage and 4-hour resolution from diagnosis. Onsite delivery and install/replacement of failed part.


 

xByte ServAssist Benefits