Dell Certified Technicians
xByte Technologies makes sure our people are trained at the highest level. We use Dell Certified Technicians throughout the refurbishment process, starting with receiving equipment at the door, and continuing until products are packaged and shipped to clients. That not only guarantees that that techs servicing the servers, storage and parts we sell have true expertise on the specific hardware they work on, but that they have a direct line to Dell support. When help is needed, Dell is right there to provide it.
So whatever vendor you use, ask how their technicians are certified. If they haven’t been trained by a reputable third party like Dell, walk away.